SPA962 with SPA932 Busy Lamp + Call Pickup + Speeddial

March 21, 2012 Chilling_Silence How-To's / Guides / Tech info

So the Linksys SPA962 is a great phone, and coupled with the SPA932 Attendant Console makes it a “must have” for any receptionist when you’re running an Asterisk IP PBX.

However, getting it to run happily can be a bit of a mission if you’ve never done it before.

Thankfully, it’s not too difficult

First of all you need to fire up the SPA962 WebUI. You can easily find the IP Address by pressing the Page button (Under the Voicemail envelope) followed by the digit 9. Do this in quick succession and it will show you the IP Address.

In the Web UI, click on “Admin login” up the top right, then once it’s reloaded click on “Advanced” again up the top right.

Click on the tab labelled “SPA932” (Not the SPA932 status) and you’ll want to make the following changes:

Server Type: Asterisk

SPA932 Call Pickup Code: **#

This lets it know what to dial in order to do the pickup. If **# doesn’t work, you can also try *8#.

Now you need to setup each Extension that you want to monitor. In this case, a sample line will look like this:

fnc=blf+sd+cp;sub=301@pbx.localdomain;ext=301;nme=John Smith

This tells the SPA932 that you want the following functions:

Busy Lamp (When they’re on the phone show a change in the lights)

Speed Dial (Dial the number when you push it if they’re not ringing)

Call Pickup (Pickup a call when they flash it)

The subscription tells it which extension you want to monitor

pbx.localdomain should be replaced with the IP Address or DNS name for your PBX

The Extension tells it what to dial

The name is largely not needed but useful if you’re looking at a massive wall of them

That’s all there is to it! Rinse and repeat for additional extensions and it’s that simple 🙂

Asterisk, blf, busy lamp, call pickup, Elastix,