Billing for Helpdesk-style inbound calls with A2Billing

June 3, 2010 Chilling_Silence How-To's / Guides / Tech info

When you want to on-bill “customers” of any description for Calls, A2Billing really is the best solution. Having investigated several others, it appeared that A2Billing was not only incredibly flexible, but extensible, and should be able to do just what I need. The problem lies in getting it setup. Considering this wasn’t a “standard” request, I decided to enlist the help of Joe Roper. He had been very prompt with Forum answers, but because of the uniqueness of the situation I felt it best to go for Paid Support.

I can safely say it was well worth the money. The support was top notch and Joe really knew his stuff.

In under an hour, we have a system that will let us bill customers for their calls in to your PBX, for example if you were doing a Helpdesk / Support-style offering to your customers. Because it’s for regular support customers (Not once-off customers), the first time they call in it will prompt them for their PIN. After that, it will remember their PIN based on the incoming Caller ID.

I’ve also been encouraged to do this write-up on the process of billing for inbound calls with A2Billing. While it’s not the most straight-forward setup, once explained you should have a fair idea on how it works and how to modify it. The A2Billing guys have been nice enough to let me post up this How-To for everybody else to enjoy! Don’t forget if you need assistance at any stage, head on over to http://www.star2billing.com and contact their sales team, they’ll be most happy to assist with this sort of setup.

This has been moved to here: http://forum.asterisk2billing.org/viewtopic.php?f=5&t=7741

We apologize for any inconvenience.

A2Billing, Asterisk, Call billing, Elastix, FreePBX,